299bet Privacy Policy

1 Scope of Data Collection

We collect certain information when you open an account on 299bet and at various stages of subsequent use. The sole purpose of this collection is to improve your service experience and keep your account secure.

1.1 Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Country and region of residence

1.2 Financial Transaction Information

During deposits and withdrawals we collect your mobile banking information, such as your bKash, Nagad, Rocket, or Upay account number. This information is used only to process transactions and is never sold to third parties.

1.3 Automatic Collection

When you browse the 299bet website, certain information is collected automatically, such as:

• IP address and device type
• Browser type and version
• Page visit time and duration
• Cookie and session data

2 Purpose of Data Use

Collected information is used for the following purposes:

• Creating, verifying, and maintaining accounts
• Processing deposits and withdrawals
• Managing bonuses and promotional offers
• Providing customer service and support
• Ensuring platform security and preventing fraud
• Conducting statistical analysis to improve service quality
• Age verification — our platform is for users aged 21 and above only

We never sell or lease your personal information to third parties. To learn more about how information is used, you can read our About Us page, where the platform's core principles are explained.

3 Cookies and Tracking Technology

299bet uses various types of cookies. Cookies are small data files stored in your browser that help improve the site's functionality.

3.1 Essential Cookies

These cookies are necessary for the basic functioning of the site. They are used to maintain login sessions, verify security, and remember language preferences. Disabling these cookies will prevent the site from working correctly.

3.2 Analytical Cookies

We use analytics cookies to understand which parts of the site are used most. This data is completely anonymous and is used only to improve the service.

3.3 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling certain cookies may mean you are unable to use all features of the platform.

4 Data Security Measures

To ensure the security of your information, 299bet has implemented industry-standard technical and administrative measures.

4.1 Encryption

Our platform uses SSL (Secure Socket Layer) technology, which encrypts all data exchanged between your browser and our servers. Passwords are never stored in plain readable form.

4.2 Access Controls

Only authorised personnel have access to your personal information, and they are bound by strict confidentiality obligations. Every access to data is logged and regularly reviewed.

4.3 Server Security

Our servers undergo regular security testing and are protected by firewalls and intrusion detection systems.

5 Data Sharing and Disclosure

299bet may disclose your information to third parties in the limited circumstances described below:

5.1 Payment Processing

Necessary transaction information is shared with mobile financial service providers (bKash, Nagad, Rocket, Upay) to complete deposits and withdrawals. They are governed by their own privacy policies.

5.2 Legal Obligations

We may be required by law to provide information in response to a court order, government directive, or a lawful request from a law enforcement agency. In such cases we always seek legal advice and provide only the minimum information necessary.

5.3 Corporate Changes

User data may be transferred in the event of a merger, acquisition, or sale of assets by the organisation. We will notify users in advance in such situations.

6 Data Retention Period

Your information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period for the following reasons:

• Legal requirement to retain financial records and transaction history
• To prevent fraud and ensure security
• Potential need for dispute resolution
• To meet applicable legal obligations

Once the designated retention period ends, data is securely deleted or anonymised.

7 User Rights

You have certain fundamental rights regarding your personal information held at 299bet:

7.1 Right to Access

You may request to view the information we hold about you at any time. Contact us via live chat or email and we will provide it within a set timeframe.

7.2 Right to Correction

If any information in your profile is incorrect or outdated, you may request a correction. Keeping information accurate is important for both you and us.

7.3 Request for Deletion

In certain cases you may request that your data be deleted. However, it may not always be possible to delete all data due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. We process these requests as quickly as possible.

8 Responsible Gaming and Age Verification

Users under the age of 21 may not use 299bet. To enforce this, we collect date of birth at registration and may carry out additional identity verification where needed. Following our Responsible Gaming Policy, we work to protect minors and offer various support measures including setting betting limits.

Identity document information provided as part of account verification is used solely for verification purposes and is stored securely.

9 Third-Party Links and Services

The 299bet platform may contain links to third-party services. These sites have their own privacy policies and we are not responsible for their data processing. We recommend reading the privacy policy of any third-party site before visiting it.

Game providers (Pragmatic Play, PG Soft, JILI, Evolution, and others) may receive the minimum technical data necessary to run their games, but they do not receive your personal identity or financial information.

10 Policy Changes

299bet reserves the right to revise this privacy policy due to service improvements, changes in law, or other reasons. If significant changes are made, we will notify you by email to your registered address or through a notice on the platform.

Continuing to use the site after changes have been made will be taken to mean you have accepted the updated policy. We therefore recommend visiting this page periodically. Our FAQ section may be helpful for general questions.

11 Protection of Minors' Data

299bet does not collect information from anyone under the age of 21 under any circumstances. If we become aware that a minor has registered using false information, that account will be immediately closed and all associated data will be deleted.

If a parent or guardian believes their child has provided information on our platform, please contact customer support immediately — we will address the matter with the highest priority.